This week alone, I have heard three different stories from loved ones who have been unsuccessful in obtaining much needed long-term care benefits. They each were given incorrect information by the local ALTCS office, which caused their benefits to be denied. What frustrates me the most is the fact that they were eligible! I urge EVERYONE to (1) share with everyone that the ALTCS program is available and (2) do not, I repeat do not take a denial from ALTCS as written in stone. Seek out the answers, ask questions, ask to see policy, and most of all ask the ALTCS worker to show where it states what they are telling you.